Communicating with Missionaries at the MTC
Communications with Family and Friends
Missionaries may read any communication they receive during the week whenever they have appropriate time to do so. They should reply to communication only on their preparation day unless it is a special occasion or an emergency as described in Missionary Standards section 3.9.
Missionaries may communicate to family on their weekly preparation day via letters, emails, online messaging and audio/video chats. Preparation day ends at 6:00 pm.
Online messaging and audio/video chats with others outside of family are not approved except when companions together are arranging an appointment, or teaching a lesson. Connecting with others online for missionary purposes must be done as companions.
When online, missionary companions should be situated so they can see each other’s screen.
Missionaries receive an email showing their full MTC mailing address several days before they travel to the MTC. Family and friends can obtain the mailing address directly from the missionary. MTC staff are not authorized to release missionary mailing addresses.
Letters or packages to missionaries should come through US Mail or other commercial delivery services such as UPS, Fed Ex and Amazon. Please note that:
Unlike with residential delivery, Amazon can only deliver Monday through Friday between 9:00 am and 6:00 pm.
Delivery confirmation texts and emails from shipping services are not always accurate as to when packages actually arrive at the MTC. With various scanning points in the delivery process, we have found that these texts/emails are not always reliable. Once a package is actually delivered to the MTC Mail Room, the staff there puts a notice in the missionary’s mailbox telling them they have received a package. The missionary then brings the notice to the Mail Room service window to pick up their package.
Local Deliveries: Family and friends should not deliver things to missionaries at the MTC security booth, during temple visits, gym time, over the MTC fence, or by any other unapproved delivery method. This includes individual delivery services such as DoorDash, Grubhub, or Uber Eats because they will only deliver directly to the individual. These will be turned away at the security booth, even if the approved services below offer them as a delivery option. Approved services for local, same-day deliveries are listed below.
Same-Day Delivery Services
General Mail & Packages
BYU Mail Services (Provo) 801 422-3658
PostMart (Provo) 801-373-5900
PostalAnnex (Spanish Fork) 801-798-5456
No perishable food items will be accepted, including ANY fast foods or things requiring refrigeration. Temperature and timing are not controlled sufficiently to provide reasonable assurance of food safety by the time the missionary receives it.
Other Specialty Delivery Services
Family and friends should not attempt to visit missionaries at the MTC, during Temple visits, or at other places near the MTC.
Family and friends should not visit missionaries as they leave the MTC, including on the bus, train or at the airport.